How can I be sure the house I am due to visit has been cleaned appropriately?
We have been in touch with all the cleaners and owners and they will be making sure each property is thoroughly cleaned to the highest standard as always, and they will be taking additional care with surfaces and door handles etc.
We do recommend that you do bring some essential supplies with you such as toilet rolls and nappies etc. in the event that these become in short supply locally.
What happens if I want to cancel my holiday?
As there are no government travel restrictions in place at the moment, our normal terms and conditions apply, meaning that if you choose to cancel, a refund will not be offered.
As a gesture of goodwill, we will however contact the property owner and try to change your booking to a date later in this year or alternatively, you should contact your travel insurance provider for advice.
What happens if I need to cancel my holiday because I catch Coronavirus?
You will need to check your travel insurance as to whether this would be covered. We do not offer refunds in this case but we would certainly do as much to help as we could in terms of offering a change of dates.
What happens if I have to cancel my holiday because I have to self-isolate or I am advised not to travel by a medical practitioner?
You will need to check your travel insurance as to whether this would be covered. We do not offer refunds in this case but we would endeavour to help as much as we could in terms of offering a change of dates although this would be at the discretion of the property owner. If paid by credit card please contact your provider who will advise you on a refund.
What happens if I or one of my party feels unwell during my stay?
If you or a member of your party show symptoms then you must follow the standard NHS guidance found at: https://www.nhs.uk/conditions/coronavirus-covid-19/. In addition, please contact us.
If you do require any further information, then please e-mail us: firstname.lastname@example.org and we will be able to assist you, as we have said, please bear with us, we will get back to you but it may take a little longer than usual