The health and well-being of all our stakeholders, be they guests, property owners, service providers, employees and local communities is our top priority at all times.
How can I be sure the house I am due to visit has been cleaned appropriately?
We have been in touch with all the cleaners and owners and they will be making sure each property is thoroughly cleaned to the highest standard as always, and they will be taking additional care with surfaces and door handles etc. This will mean that your check-in time will be later please check your Welcome Information for your exact time.
What happens if my holiday needs to be cancelled due to a change in Government policy.
If travel restrictions are put in place and you need to cancel your holiday. We can offer a deferment to an alternative date or we can offer a full refund (less £25.00 admin fee)
What happens if I want to cancel my holiday?
As the Government are restricting travel at present we are happy to change your booking to a later date for no charge. If you would prefer a refund then please contact your card provider or travel insurance provider.
What happens if I have to cancel my holiday because I have to self-isolate or I am advised not to travel by a medical practitioner?
You will need to check your travel insurance as to whether this would be covered. We do not offer refunds in this case but we would endeavour to help as much as we could in terms of offering a change of dates although this would be at the discretion of the property owner. If paid by credit card please contact your provider who will advise you on a refund.
What happens if I or one of my party feels unwell during my stay?
If you or a member of your party show symptoms then you must follow the standard NHS guidance found at: https://www.nhs.uk/conditions/coronavirus-covid-19/. In addition, please contact us.
If you do require any further information, then please e-mail us: firstname.lastname@example.org and we will be able to assist you, as we have said, please bear with us, we will get back to you but it may take a little longer than usual